The Empathy Gap →

April 03, 2015 |

Richard J. Anderson pens a brilliant piece on the relationship between empathy and technology:

I wonder if it’s possibly that over a certain limit, perhaps Dunbar’s Number, the human capacity not only for stable relationships, but for empathy, decreases. The human mind is a hodgepodge of cognitive shortcuts that make it easy for us—all of us—to lump people into categories of who deserves, or doesn’t, our empathy and understanding. I can only speak for myself, with no research to draw on, but I know it’s incredibly difficult for me to empathize with a person who has ended up in the category I’ll call my “shit list.” It’s true that nobody thinks they’re stupid, and everybody has their reasons. That doesn’t mean that I understand. My inability to do so, or even try, for those on the outs with me, is a major shortcoming. My hope is that I share it with others, who seek to overcome.